Intelligent Messaging
Revolutionize 1:1 Conversations
Intelligent messaging is an end-to-end messaging solution that integrates AI-amplified assistance and human interaction, revolutionizing the way brands interact with customers.
From in-store scans to voice commands and chat, Intelligent Messaging personalizes every interaction, crafting a seamless journey from product discovery to building brand loyalty.
Why Intelligent Messaging?
Every year, billions of customer messages go unanswered. Traditionally, companies have relied on customer service teams to manage the increasing volume of communications or on automated chatbots, which often fall short in delivering a satisfying customer experience. This landscape is evolving.
Today, businesses of all sizes are actively seeking new ways to forge personalized 1:1 interactions with their customers. They aim to streamline conversations, enhance the customer experience, speed up the buying process, and ultimately drive increased sales, customer loyalty, and satisfaction.
Personalize Your Company’s Customer Interactions
Connect with us and improve your customer experience.
How Can Intelligent Messaging Grow Your Business?
Integrate media with CRM
Turn campaigns into engaging conversations by integrating click-to-chat or scan-to-chat features across various touchpoints, such as product packaging, in-store displays, events, websites, social media, and paid ads. Initiate personalized 1:1 interactions from almost any media channel
Hyper-personalization
Offer personalized AI-powered product education, product selection and guided selling tailored to match each customer's unique preferences
Generate and qualify leads with AI-powered assistance
Use AI-driven question and answers to capture customer insights and qualify leads, leading them to take actions such as downloading reports, booking appointments, or receiving additional guidance
Grow your audience, improve opt-ins and drive 1:1 conversations
Connect opt-ins from organic or paid media to CRM to send tailored 1:1 marketing messages that align with your marketing and messaging strategy
Drive engagement and participation
Deliver personalised 1:1 communications for product announcements, how-to-guides, tips and tricks, event updates, loyalty rewards, exclusive access, promotions, appointment scheduling, and more
Amplify assistance with 24/7 support
Provide prompt responses to customers' FAQs with AI-powered support agents, and seamlessly connect customers to human-powered support teams for more complex inquiries
Intelligent Messaging Solutions
Intelligent Messaging Blueprint
Devise a tailored messaging strategy that shapes and enhances the customer experience for future-state marketing
Conversational Design & Experiences
Offer a more user-friendly and engaging conversational experience with AI assistants that interact with humans in an intuitive and engaging manner
AI + Human-Powered Assistance
Boost assistance, elevate performance, and strengthen support with our AI-driven chatbots and customer service team 24/7
Click to Message Ads and Marketing Messages
Allow customers to click directly from an ad to a 1:1 message with your businesses via Messenger, Instagram, or WhatsApp
Technology Integration
Integrates seamlessly with Industry-leading e-commerce and CRM platforms such as Salesforce, Adobe, Braze and more