Partnerforce Kickoff FY23 was a virtual session with exclusive and insightful content that aimed at setting the tone for a year filled with opportunities for Consulting Partners and ISVs across the globe. The informative session featured several Salesforce leaders including Tyler Prince, Executive Vice President, Alliances & Channels, among others. The agenda of this year’s annual event encompassed the following topics of discussion: extending your team’s capacity and capabilities, improving the partner experience, exploring Slack for a successful future, and building communities revolving around diversity, inclusivity and sustainability.
The opening keynote expressed appreciation for Partners who extend their expertise in the Salesforce ecosystem to customers in order to accelerate growth and achieve business goals by adopting a mindset of innovating and creating new solutions. It also celebrated the success of Salesforce’s Partnerforce in the capacity of overcoming every challenge and business objective, across different product offerings in different regions. “We're about trust, customer success, innovation, equality, sustainability, and we're about influencing our industry the world in a positive direction,” announced Marc Benioff, Co-CEO and Chair.
The Salesforce community notably achieved the milestones of 10K AppExchange partners, 10M app installs, and 30K+ new consultants in FY22, making it evident that the Partnerforce is growing. “We're connected to our customers, we're connected to our partners, we're connected to each other, we're connected to our communities, and we support each other,” established Bret Taylor, Co-CEO. In addition to the growing community, a new perspective was introduced - every company not only needs a physical HQ but also a digital HQ.
As a consequence of a growing community and increase in demand for innovative solutions, there is a need for shifting our focus to growing ecosystem talent in the form of capacity and capability. Salesforce seeks to create opportunities for new talent to enter the ecosystem while upholding the values of diversity, equality, and sustainability. A new ecosystem equality board has been established to ensure the same.
The Salesforce Talent Alliance takes a step further in the direction of increasing diversity by connecting Partners with Salesforce-certified individuals (majorly from underrepresented communities) who seek to join the Salesforce Practice. It is also easier for mutual customers to connect with diverse-owned businesses through collection pages on the AppExchange, with approximately 100 Apps and experts.
Salesforce is dedicated to improving the Partner experience and encourages them to explore new solutions that strengthen the relationship between technology and sustainability. Customized communication to reinforce product and industry knowledge as well as a new Partner resource map created using Partner suggestions are now available to create a personalized experience for members of the Partnerforce.
Other key takeaways were the addition of 680 new value-adding courses and 7 new role-specific curricula to the Partner Learning Camp initiative, where real-world scenarios can be used to increase expertise in various departments and to provide opportunities to earn accredited professional credentials.
Salesforce seeks to support its Partners with a new tool that recommends ISVs based on their capability to tackle customer challenges regardless of tiers, augmenting opportunities to generate qualified leads, enhancing technical support with round-the-clock services from Salesforce and annual program fees removed for all Partners.
Salesforce highlighted Slack, a collaboration tool, as a product to watch out for over the next five years, and commended its ability to enable a Digital HQ that is flexible and inclusive, streamlines work across geographies, and maintains consistency, particularly in the pandemic scenario.
Slack certifications were introduced to the trailblazer score along with the future launch of a new software development kit to assist ISVs and SIs in the endeavor to increase efficiency via Salesforce and Slack platform integration.
Net Zero 2.0, a new product, was introduced under the core value of Sustainability, to monitor and report emissions, which aims to help organizations pursue their sustainability goals and create a better environment and an incredible impact together.
Extentia has over a decade of experience across various clouds, including Sales, Service, Marketing, and Experience Cloud, with a strong focus on Health Cloud, Salesforce Industries Health, and Financial Services Cloud implementations. As Salesforce certified PDO Experts, Extentia has proven expertise in Salesforce's security review processes and works with ISVs across the globe to define, wireframe, develop, package, and list products on the Salesforce AppExchange.
Extentia's team strives to deliver value to customers consistently with experience-centric transformation, design-led solutions, and Customer 360 implementations, with a particularly impressive track record in building Salesforce solutions with Lightning Web Components (LWC), Tableau CRM, Heroku, and third-party integrations.
To learn more about Extentia's Salesforce Practice, write to us at salesforce.consulting@extentia.com.
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