Extentia Presents Experience Design Trends Report for Healthcare 2025
The report provides a comprehensive understanding of emerging experience design trends in the Healthcare industry.
Pune, India, November 18, 2024
Extentia, a Merkle Company, proudly presents its Experience Design Trends Report for Healthcare 2025. Developed by our Experience Studio team through extensive research, the report examines the dynamic healthcare landscape, driven by shifting consumer preferences and technological advancements. It highlights customer experience trends in healthcare, offering valuable insights to help stakeholders enhance their businesses.
The event began with a contextual introduction by Saranic, the Experience Strategy Lead, setting the tone for the launch of the highly anticipated report. Presented by Pete Stein (Global President, Merkle and CXM Practice Lead, dentsu) and Umeed, the report was the result of collaborative efforts from the Experience Studio Team, which included Isha J, Melinda, Snehal H., Snehal S., and Vaishnavi M. directed by Pradnya Salvekar (Vice President, Delivery).
Saranic, along with Pradnya, then delivered a succinct overview of the report, emphasizing its key insights and relevance.
Key highlights of the report include:
The report delves into main aspects of Experience Design Trends in Healthcare offering a comprehensive view of industry trends, actionable insights and recommendations, supported by relevant statistics and real-world examples.
It emphasizes enhancing patient trust, optimizing provider efficiency, streamlining insurance operations with AI, integrating hospital systems, and advancing pharmaceutical engagement through digital tools, all while prioritizing healthcare UX to improve overall experiences.
The report also provides actionable strategies to help industry stakeholders leverage these trends for growth and enhanced customer experience in healthcare, ultimately driving better customer outcomes.
Saranic, Experience Strategy Lead, commented, “Our primary focus was to develop a report that forecasts emerging experience design trends in the healthcare industry. This report offers insights to guide the decision-making in a rapidly evolving scenario, specifically catering to meet the needs of all the stakeholders involved.”
Download the full report here.
Our Experience Design team leverages its expertise in creating customized solutions across industries to anticipate future consumer experience needs. This is complemented by in-depth research of the changing business landscape, emerging experience trends, technological advancements, and the functional dynamics driving these industries.
For more information and to explore how these insights can benefit your business, please feel free to reach out to us.
About Merkle
Merkle, a dentsu company, is a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. For more than 30 years, Fortune 1000 companies and leading nonprofit organizations have partnered with Merkle to maximize the value of their customer portfolios. The company's heritage in data, technology, and analytics forms the foundation for its unmatched skills in understanding consumer insights that drive hyper-personalized marketing strategies. Its combined strengths in consulting, creative, media, analytics, data, identity, CX/commerce, technology, and loyalty & promotions drive improved marketing results and competitive advantage. With more than 14,000 employees, Merkle is headquartered in Columbia, Maryland, with 50+ additional offices throughout the Americas, EMEA, and APAC. For more information, contact Merkle at 1 (443) 542-4000 or visit www.merkle.com.
About Extentia, a Merkle Company
A global technology and services firm that helps clients transform and realize their digital strategies. With a unique Experience Centric Transformation approach, Extentia’s ground-breaking solutions are in the space of mobile, cloud, and design. The team is differentiated by an emphasis on excellent design skills that they bring to every project. Focused on enterprise mobility, cloud computing, and user experiences, Extentia strives to accomplish and surpass their customers’ business goals. The company’s inclusive work environment and culture inspire team members to be innovative and creative, and to provide clients with an exceptional partnership experience.
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