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Privacy Policy

Website Privacy Policy

Like all responsible companies, we do have a privacy policy for our website! This is so everyone – you and us – is protected, and everything goes smoothly. Please take a moment to read Extentia’s privacy policy right here!

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We recommend that you read this Privacy Policy so that you understand our approach towards the use of your Personal Information. This Policy sets out things like – what information we collect from you, what we do with such information, how long do we retain such information etc.

 

The legalese document is here below:

Extentia Information Technology (“Company”, “we”, “us”, “our”) is committed to maintaining the trust and confidence of visitors (“you”, “your”) to our websites (“Website”). This privacy policy (“Privacy Policy”) describes the procedures for collecting, using, and disclosing Personal Information, which you may share with us for accessing the Website. We do not sell, rent or trade your Personal Information under any circumstances. This Privacy Policy is an electronic record in the form of an electronic contract being compliant and construed in accordance with data protection laws of the jurisdictions such as The Indian Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 under The Information Technology Act 2000 (“Privacy Rules”) that require publishing of privacy policy for the collection, use, storage and transfer of sensitive personal data,  the UK Data Protection Law (means the UK GDPR, the United Kingdom Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and any regulation superseding any of the foregoing) and the European Union (“EU”) general data protection laws (“the GDPR”).   

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1. What data do we collect

We collect your Personal Information when you contact us on the Website or simply browse the Website; this is done with the help of the cookies used on our Website (further described in section 3 below). To get in touch with us through the form available on our ‘contact us’ page, you are required to provide us with your name and e-mail address. We may collect, use, store, and disclose information about individuals which may constitute Personal Information under the various laws and regulations where Company operates. Domain names, IP addresses, and browser types from people who visit our Website may be tracked. Personal Information shall also include email address, domain name, IP address and browser types of the device you use to connect to the Internet or any other information which may be tracked.

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Accuracy of information. Please make sure that any Personal Information you share with us is accurate and up to date. If you are sharing any Personal Information on behalf of a third person, you should ensure that you are authorized to do so.

 

2. What we do with your data

Personal Information that we collect is used for the following purposes:

  • to contact you,

  • to improve the quality and experience of the use of our Website,

  • to manage our relationship with you,

  • develop our present and future services,

  • provide information of these services to you,

  • to provide you information that we may believe may be of your interest,

  • to send you newsletters, promotions, marketing material and offers if any,

  • for creation or development of business intelligence or data analytics in relation to our Website and/ or other offerings provided by us (for this purpose we may share the Personal Information with certain software or tools available online),

  • if we do engage in a business relationship with you, we may use the Personal Information to provide you our services and to assist you in the event you need any additional support,

  • for internal record keeping, or

  • to comply with our legal or statutory obligations.

 

We may also use the Personal Information collected to create aggregated anonymized data for any purpose including but not limited to research, analytics, and to improve our services. The information collected will be used to track the aggregate traffic patterns across our Website.

 

3. How we collect data

As is true of most other websites, the Website collects certain information automatically and stores it in log files with the help of cookies. The information may include internet protocol (IP) addresses, the region or general location where your computer or device is accessing the internet, browser type, operating system and other usage information about the use of the Website, including a history of the pages you view. We use this information to help us design or re-structure our Website to better suit our users’ needs. We may also use your IP address to help diagnose problems with our server and to administer our Website, analyze trends, track visitor movements, and gather broad demographic information that assists us in identifying visitor preferences. The Website also uses cookies.  If a visitor enables the incognito mode or any other similar feature on their browser, we cannot track their activities.

The Company also uses a marketing database management program that deploys a cookie when a user interacts with a marketing communication, such as a marketing email or a marketing-based landing page on the Website. This cookie collects Personal Information such as your name, which pages you visit on the Website, your browsing history arriving at the Website, your responses and the like. We use this information to evaluate the effectiveness of our marketing campaigns.

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You may refuse the use of cookies by selecting the appropriate settings on your browser, however, please note that if you do this you may not be able to use the full functionality of the Website.

 

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses. “Cookies”, text files that are stored on your computer and enable analysis of your use of the website. The information generated by the cookie about your use of this website are usually transferred to a server of Google in the US and stored there. In case of activation of IP anonymization on this Website your IP address from Google will be truncated within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address is transmitted to a Google server in the US and shortened there. You can refuse the use of cookies by selecting the appropriate settings on your browser software; however, we point out that you can optionally use to their full extent in this case not all features of this Website. You can also prevent the data generated by the cookie and related to your use of the website to Google and the processing of these data by Google, by selecting the in the following link (https (including your IP address.): // Download tools.google.com/dlpage/gaoptout?hl=de) available browser plug-in and install it.

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4. How long do we retain your data

We will retain your Personal Information for as long as necessary to comply with our legal obligations resolve disputes and for the duration of your business relationship with us. The length of time Personal Information is retained, and criteria for determining that time, are dependent on the nature of the Personal Information and the purpose for which it was provided. We will try to delete your Personal Information upon reasonable written request for the same, however, there might be latency in deleting this Personal Information. Please note, however, that there might be latency in deleting Personal Information from our servers and backed-up versions might exist even after deletion. For more information on where and how long your personal data is stored, and for more information on your rights of erasure and portability, please contact privacy@extentia.com.

 

5. Disclosures:

We do not sell, rent, share, distribute, lease or otherwise provide your Personal Information to third parties, without your prior consent. Keeping this in mind, you understand and agree that we may disclose your Personal Information in the following cases:

  • Business Partners and Service Providers: We may use certain trusted third-party companies and individuals to help us provide, analyze, and improve the services including but not limited to data storage, maintenance services, database management, credit bureaus, rating agencies, web analytics, payment processing, and improvement of the Website’s features. They may have access to Personal Information only for purposes of performing these tasks on our behalf or for us and under obligations similar to those in this Privacy Policy. We may disclose your Personal Information to partners who perform business functions or hosting services on our behalf and who may be located outside India.

  • Persons Who Acquire Our Assets or Business: If we sell or transfer any of our business or assets partly or fully, certain Personal Information may become part of that sale or transfer. In the event of such a sale or transfer, we may notify you of the same.

  • Legal and Regulatory Authorities: We reserve the right to disclose your Personal Information to legal or regulatory authorities as required in order to comply with our legal obligations, including but not limited to complying with court orders, warrants, or discovery requests. We may also disclose Personal Information to law enforcement officers or others, in the good faith that such disclosure is reasonably necessary to enforce this Privacy Policy; you agree and acknowledge that we may not inform you prior to or after disclosures made according to this section.

  • There may be a need to pass on user feedback to our knowledge partners, but while doing this our partners are also bound by this Privacy Policy.

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6. Transferring Personal Data Outside of the EU and US

Company has its presence in the India, US and EU through its regional sales or delivery centers. Information we collect might be processed outside these countries at a secure center. We collect and transfer personal data outside these countries only when you have provided consent to do so, to perform a contract with you, or to fulfill a compelling legitimate interest of Company in a manner that does not outweigh your rights and freedoms. We endeavor to apply suitable safeguards to protect the privacy and security of your personal data and to use it consistent with your relationship with us and the practices described in this Privacy Statement. We also minimize the risk to your rights and freedoms by not collecting or storing any sensitive information about you.

 

7. Your Rights as ‘Data Subjects’

You have the right to access your Personal Information in our possession, right to rectify any such information, right to limit us from processing such information, right to ask us to delete your information and right to have us revise (to make it accurate and correct) your information and right to have us forget / erase your information. You also have the right to withdraw any consent that you have provided to us concerning your Personal Information. If you wish to exercise any of your rights or if you have any questions, please contact us at privacy@extentia.com.

 

8. Information Security and Due Diligence

Your personal data is stored by Company on its servers, and/or on the servers of the cloud-based database management services. To help protect the privacy of data and the Personal Information transmitted through the use of the Website, or while interacting with any of our executives, we maintain physical, technical and administrative safeguards. We update and test our security safeguards on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. The following measures shall be undertaken before or while collection, use, and disclosure of Personal Information:

  • Protect against unauthorised access to or alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems.

  • If we undertake transactions or other services that involve the disclosure of personal data on behalf of a client or counterparty, it shall be the responsibility of such client or counterparty to ensure that it has all necessary rights to permit us to process and disclose the personal data accordingly.

  • To the extent permitted by applicable law, we may record and monitor electronic communications to ensure compliance with our legal and regulatory obligations and internal policies for the purposes outlined above.

 

Although we provide appropriate firewalls and protections, we cannot warrant the security of any Personal Information transmitted which is beyond the Company’s control. Data pilferage due to unauthorised hacking, virus attacks, technical issues is possible, and we will take necessary measures to mitigate such events. . You are required to be careful to avoid “phishing” scams, where someone may send you an e-mail that looks like it is from us asking for your Personal Information.

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9. Information for EU and UK Visitors

Residents of the European Union (“EU”) and United Kingdom (“UK”) should note that this Privacy Policy has been updated in accordance with the requirements of the EU General Data Protection Regulation (the “GDPR”) and the UK GDPR, the United Kingdom Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and any regulation superseding any of the foregoing (“UK Privacy Laws”). As per the provisions of the GDPR and UK Privacy Laws we shall be considered the Controllers of the Personal information collected as a result of your use / access of the Website and Processors of the Personal information collected as a result of your use / access of the Website.

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Legal Basis (for EU residents and UK residents): We will not process your Personal Information without a lawful basis to do so. We will process your Personal Information only on the legal bases of consent, contract, or on the basis of our legitimate interests, provided that such interests are not overridden by your privacy rights and interests.

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Transfer of your personal information across borders (for EU Residents):  Company has its presence in India, US and EU through its regional sales or delivery centers. We collect and transfer personal data outside these countries only when you have provided consent to do so, to perform a contract with you, or to fulfill a compelling legitimate interest of the Company in a manner that does not outweigh your rights and freedoms. We endeavor to apply suitable safeguards to protect the privacy and security of your personal data and to use it consistent with your relationship with us and the practices described in this Privacy Statement. We also minimize the risk to your rights and freedoms by not collecting or storing any sensitive information about you.

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Your Rights (For EU and UK Residents):

  • You have the right to request us,

  • To let you know what Personal Information belongs to you,

  • We hold in our possession,

  • Withdraw consent at any time where we are relying on consent to process your Personal Information,

  • Right to have us rectify or modify any such Personal Information,

  • Right to have us erase/delete your Personal Information,

  • Right to restrict us from processing such Personal Information,

  • Right to object to our use of your Personal Information,

  • You have the right to lodge a complaint with a data protection authority.

 

UK residents have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. We may need to request specific information from you to help us confirm your identity or also contact you for further information in relation to your request. If you would like to exercise ANY of these rights, please contact privacy@extentia.com.

 

Governing Laws: For any EU and UK residents, this Privacy Policy shall be governed respectively by the provisions of the GDPR and UK Privacy Laws.

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10. Limitation of Liability

Company shall not be liable for any damages, direct or indirect, incidental or consequential, and all liabilities (including negligence, loss or damage such as loss of revenue, unavailability of system or loss of data) and for use of or inability to access the Website or the services offered by Company or to provide indemnity or any other remedy to you or any third-party.

 

11. Disputes

Any dispute arising between you and Company shall be governed by the laws of India Any dispute arising, between you and Company shall be submitted to the arbitration to be conducted in Pune, India in English language, in accordance with the rules of Arbitration and Conciliation Act of 1996, by a sole arbitrator (appointed by us), and the award made in pursuance thereof shall be binding on you and us. Subject to the arbitration provisions, you agree that the courts in Pune, India shall have an exclusive jurisdiction over such disputes.

 

12. Changes to the Policy

From time to time, we may make changes to this Privacy Policy, we reserve the right to amend the Privacy Statement and Conditions of Use at any time, for any reason, without any notice to you, other than the posting of the amended Privacy Statement and Conditions of Use at this site.  Hence, we request you to check our site frequently to see the current Privacy Statement and Conditions of Use that is in effect and any changes that may have been made to it.

 

This Privacy Policy was last modified in November 2022.

 

13. Questions, Concerns and Complaints

If you have any questions or concerns or grievances regarding this Privacy Policy, or wish to withdraw your consent in relation to the processing of your Personal Information you can reach out to our appointed grievance redressal officer Mr. Mahesh Lokhande via email at mlokhande@extentia.com.

 

 

 

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