Privacy Policy

We, Extentia Information Technology Private Limited and its affiliates (“Extentia”, “we”, “us”, “our”) are the owners of all the Extentia online and mobile websites (“Website/s”), applications (“Application/s”), and digital services (“Services”), collectively referred to as the “Platform”. This Privacy Policy (“Policy”) is applicable to the Extentia Platform and states the data collection, usage and sharing practices of Extentia and its affiliates and unaffiliated third parties.

We respect your data privacy rights, and value the relationship we have with you. We are committed to protecting your Personal Data (as defined below) collected on this Platform. This privacy policy (“Privacy Policy”) describes we collect, use, share, store, and protect the personal data collected on the Platform.

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CLICKING ON THE CONSENT CHECK BOX, AND BY PROVIDING US PERSONAL DATA, YOU CONSENT TO OUR USE OF YOUR PERSONAL DATA IN ACCORDANCE WITH THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THIS PRIVACY POLICY, YOU MAY WITHDRAW YOUR CONSENT OR CHOOSE NOT TO PROVIDE YOUR PERSONAL DATA ON THE WEBSITE. SUCH AN INTIMATION TO WITHDRAW YOUR CONSENT CAN BE PROVIDED BY EMAIL ON privacy@extentia.com.

IF YOU ARE ACCESSING THE PLATFORM ON BEHALF OF A THIRD PARTY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH THIRD PARTY TO THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY AND, IN SUCH AN EVENT YOUR USE OF THE PLATFORM SHALL REFER TO THE USE BY SUCH THIRD PARTY. IF YOU DO NOT HAVE SUCH AN AUTHORITY (TO PROVIDE ANY PERSONAL DATA OF A THIRD PARTY) OR DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, THEN YOU SHOULD REFRAIN FROM USING THE PLATFORM.

This Privacy Policy is an electronic record in the form of an electronic contract being compliant and construed in accordance with applicable data protection laws of the applicable jurisdictions.

1. Definitions

“User/s”, “you”, and “your” shall mean and include natural persons who visit, access or use the Platform and provide their Personal Data on the Platform.

“Personal Data” shall mean and include any information which is related to an identified or identifiable natural person, including but not limited to, first name, last name, home address, email address, and contact number.

2. Personal Data Collected

We may receive your Personal Data in the following ways:

When you enquire or contact us:
We may receive Personal Data from you when you fill the enquiry form on our Website or contact us or write to us at our enquiry email address. Such Personal Data may include and not be limited to your first name, last name, email address, contact information, and any other information you provide us.

Personal Data received for recruitment purposes:
We may receive your Personal Data when you apply for a job at Extentia either through the careers page on our Website or by any other methods. Such Personal Data may include and not be limited to your first name, last name, email address, contact information, designation, company name, educational information, previous employment information, previous salary information and any other information you provide us.

Personal Data collected on Platform by any other means:
We may receive your Personal Data when you use and/or access our Platform, including but not limited to your first name, last name, email address, contact information, designation and any other information provided by you.

3. Passively collected Information

A representative, non-exhaustive list of the types of automatically collected information may include: referring sites, network or Internet protocol address and type of browser you are using (e.g., Chrome, Safari, Firefox, Internet Explorer), the type of operating system you are using, (e.g., Microsoft Windows or Mac OS), the name of your Internet service provider and domains used by such providers, mobile network, device identifiers (such as an Apple IDFA or an Android Advertising ID), device settings, browser settings, the webpages of the Services you have visited, webpages visited before and after you visit our Site, time spent on the Site, the type of handheld or mobile device used to view the Services (e.g., iOS, Android), language & location information, Interests, demographic information including age and gender, content and advertisements you have accessed, seen, forwarded and/or clicked on.

4. Use of cookies and other technologies

Cookies are small, usually encrypted text files, which are used to perform various functions such as storing your preferences, allowing you to easily navigate between web pages, and improving overall user experience. We use cookies and/or similar in-house and third-party tracking tools to track user traffic patterns. Tracking tools also used are beacons, tags and scripts to collect and track information and to improve and analyze our Website and our services. You may choose to disable cookies through your browser settings. For more information, please refer to our cookie policy https://www.extentia.com/cookies-policy

5. Accuracy of information

The User undertakes that they shall be solely responsible for the accuracy, correctness, or truthfulness of the Personal Data shared with us whether of its own or any third party. In the event the User is sharing any Personal Data on behalf of a third person, the User represents and warrants that he has the necessary authority to share such Personal Data with Extentia, obtained written consent from such third party and Extentia shall not be responsible for verifying the same. The User understands and acknowledges that such Personal Data shall be subject to the terms and conditions of this Privacy Policy.

6. Use of Information

Extentia collects this information to make better business decisions towards our mutual advantage, support the activities you choose to engage in, and provide higher-quality solutions and services to you and your customers. We will not sell, share, or rent this information, for commercial purposes, to any person or organization.

To maintain, manage and improve our Platform (we continually strive to improve our website offerings based on the information and feedback we receive from you),
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
Identify trends and statistics, which help us improve the services we offer to our customers,
To share occasional company news, updates, related product or service information, etc.
Fulfil your requests regarding the Platform and the services provided, including without limitation requests for newsletters and notifications,
Respond to your inquiries,
Communicate with you about other products, programs or services that we believe may be of interest to you,
Provide technical support for the services,
Protect the safety of Extentia and its Users,
Perform analysis regarding how you use the services or any part thereof,
To process transactions with you,
For internal record keeping,
Invitations or emails if you use these services, to your designated recipients.
Recruitment-related purposes which may include contacting you via email, phone or post
and to comply with our legal or statutory obligations.

7. Disclosures

We do not sell, rent, share, distribute, lease or otherwise provide your Personal Data to third parties, without your prior consent. Keeping this in mind, we may disclose your Personal Data in the following cases:

Affiliates: We may provide your Personal Data to our affiliates to enable them to improve the offerings, provide feedback and respond to their queries.
Service Providers: We may share your Personal Data with the service providers who work with us in connection with operating the Website and/ or providing the offerings. All such service providers are subject to stringent confidentiality restrictions consistent with this Privacy Policy.
Merger or Acquisition: We may transfer your Personal Data if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including the Platform, to a third party. Any such third party or resultant entity that receives your Personal Data shall have the right to continue to use your Personal Data in line with the purposes set out herein. In the event of such a sale or transfer, we may notify you.
Legal and Regulatory Authorities: We may disclose your Personal Data to comply with our legal obligations/ court orders/ requests by Government authorities.

8. Data Retention

We will retain User’s Personal Data as long as it is required to be retained for the purpose of provision of the services. We may also retain and use User’s Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

9. Information security

Extentia classifies your Personal Data as confidential information. Your Personal Data is stored on public cloud infrastructure. Your Personal Data is encrypted to prevent unauthorized parties from accessing Personal Data. Although we provide appropriate firewalls and protections, we cannot warrant the security of Personal Data transmitted as these systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we will take necessary measures to mitigate such events.

10. Your Rights

You have the right to access Personal Data in our possession, right to have us rectify or modify any such Personal Data, right to have us erase/delete your Personal Data, right to restrict us from processing such Personal Data, right to object to our use of Personal Data, withdraw consent at any time where we are relying on consent to process Personal Data. Depending on the nature of the request, we may ask you to complete a Personal Data request form or seek certain details to verify the request. All requests for Personal Data will be handled within a reasonable period. If you would like to exercise ANY of these rights, please contact privacy@extentia.com.

11. Choice and Opt-Out

We may send you communications including but not limited to (a) notices about your use of our Website and services, including those concerning violations of use, (b) updates, (c) promotional information regarding our services, and (d) newsletters. You may opt out of receiving promotional emails and newsletters from us by following the unsubscribe instructions provided in those emails. Alternatively, you can opt-out, at any time, by emailing privacy@extentia.com with your specific request.

12. Information for EU and UK Visitors

Residents of the European Union (“EU”) and United Kingdom (“UK”) should note that this Privacy Policy has been updated in accordance with the requirements of the EU General Data Protection Regulation (the “GDPR”) and the UK GDPR, the United Kingdom Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and any regulation superseding any of the foregoing (“UK Privacy Laws”). As per the provisions of the GDPR and UK Privacy Laws we shall be considered the Controllers of the Personal Data collected as a result of your use/access of the Website and Processors of the Personal Data collected as a result of your use/access of the services.

Legal Basis (for EU residents and UK residents): We will not process your Personal Data without a lawful basis to do so. We will process your Personal Data only on the legal bases of consent, contract, or on the basis of our legitimate interests, provided that such interests are not overridden by your privacy rights and interests.

Transfer of your Personal Data across Borders (for EU Residents): The Personal Data we collect (of EU and UK residents) is stored on servers located in the EU region. Personal Data might be processed outside the EU and the UK. We collect and transfer Personal Data outside the EU and UK in accordance with the provisions of the GDPR and UK Privacy Laws. If you have questions, please contact (insert email address).

Your Rights (For EU and UK Residents): You have the right to request us:

to let you know what Personal Data belongs to you,
we hold in our possession,
withdraw consent at any time where we are relying on consent to process your Personal Data,
right to have us rectify or modify any such Personal Data,
right to have us erase/delete your Personal Data,
right to restrict us from processing such Personal Data,
right to object to our use of your Personal Data,
you have the right to lodge a complaint with a data protection authority.

UK residents have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance. We may need to request specific information from you to help us confirm your identity or also contact you for further information in relation to your request. If you would like to exercise ANY of these rights, please contact privacy@extentia.com.

Governing Laws: For any EU and UK residents, this Privacy Policy shall be governed respectively by the provisions of the GDPR and UK Privacy Laws.

13. Governing laws

This Privacy Policy shall in all respects be governed by and construed and enforced in accordance with the laws of India and the courts in Pune shall have exclusive jurisdiction to adjudicate any subject matter under this Privacy Policy.

14. Links to other websites

Our Website may contain hyperlinks to other websites/platforms/applications of your interest. Please note that we do not have any control over such other websites/platforms/applications, and you will be accessing these websites/ platforms/applications at your own risk. Any information you provide to these third parties will be subject to their respective privacy policies. We therefore recommend that you read the privacy statement for each third-party website/ platform/ application you visit.

15. Children’s Privacy

We do not collect Personal Data from children under the age of 18 years without the prior, verifiable consent of his or her legal representative. If the legal representative of the child discovers that the child has provided us with Personal Data, we request the legal representative of the child to contact us at privacy@extentia.com to have the Personal Data deleted.

16. Changes to the policy

Extentia reserves the right to modify or amend this Policy at its own discretion. Please revisit this page periodically to stay aware of any changes to this Privacy Policy, which we may update from time to time. If we modify this Privacy Policy, we will make it available through the Platform and indicate the date of the latest revision.

This Privacy Policy was last updated on August 08, 2024.

17. Contact Us

If you have any questions, grievances, comments or concerns regarding this Privacy Policy or wish to withdraw your consent in relation to the processing of your Personal Data you can contact our appointed grievance redressal officer Mr. Mahesh Lokhande via email us at mlokhande@extentia.com.

Extentia address: Extentia, a Merkle Company

Extentia Tower, Lane 12, Joggers Park,

Kalyani Nagar, Pune - 411006